Chaired by Ahmed Bin Saeed and attended by Mansoor Bin Mohammed, Dubai Health Board rated three -year milestones in promoting patient -oriented care.
HIS Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman of the Board of Directors of Dubai Health, Chaired to Meeting of Dubai Health’s Board of Directors, in The Witness of his Highness Sheikh Mansoor Bin Mohammed Bin Rashyd Al Boardw Or the board of directors Dubai Health, to review Dubai Health’s Achievements about The Past Three years and their impact on improvements to access to care and the patient experience.
The Meeting, Held At Dubai Health’s Headquarters, was Attented by Her Excellency Dr. Raja Easa al Gurg, his Excellency Abdulla Abdul Rahman al Shaibani, professor Sir Ian Andrew Greer, His Excellency Walid Saeed Al Awadhi, Mohammed Hassan al Shehhi, Dr. ir. Amer Sharif, CEO of Dubai Health, and Professor Alawi Alheikh-Ali, who represents the Mohammed Bin Rashid University of Medicine and Health Sciences (MBR).
At the start of the meeting, his highness Sheikh Ahmed bin Saeed welcomed board members in the Maktoum and praised their efforts to promote a culture of continuous improvement in health care in Dubai. I have emphasized their contributions to improving the quality of the services in ways that have positively influenced the patient experience and satisfaction.
He said: “The performance of Dubai Health in the past three years reflects our dedication to set patients to EVEY improvement and transformation. We agenda 33-Estainable Estainable, and human-oriented health system that priorities well-being.
His highness expressed his appreciation to the teams in Dubai Health for their dedication, which contributed to achieving a customer lute ice cream score of more than 90% in the 2024 Dubai Government Customer Happiness Index – a reflection of Dubai Health health. Integrated, high -quality healthcare services.
After the meeting, their highnesses Tourad Dubai Health’s Operations Center, where they were informed about the Patient Journey Redesign Program program – a strategic initiative to improve care provision in the integrated academic health system.
Move forward through continuous improvement
His Highness Sheikh Mansoor Bin Mohammed bin Rashid Al Maktoum described the progress in the birth of patient care as a transforming shift in how health care is provided in the city. He noted that before the efforts reflect a future -oriented vision to offer seamless care experience for all members of society.
He said: “We believe that the continuous improvement of our healthcare scientific research requires-a cornerstone to achieve excellence in the quality of care. Community.
Dr. Amer Sharif, CEO of Dubai Health, redevering the dedication of Dubai Health to build up an integrated academic health system that the patient places in the core, guide through worldwide best practices. I have emphasized the importance of the community input in shaping health care, and noted that public feedback on health care experiences You have a stock market for important pillar in stimulating improvement efforts. Initiatives such as the launch of the Press Ganey Patient Experience Program and the ‘Dubai Health Majalis: Voice of the Community’ reflect the dedication of Dubai Health to listen to the connection and to meet where they are community 2025.
Overview of the Health Operation Center
During the tour of the Health Operations Center, Khalifa Baqer, Chief Operating Officer of Dubai Health, subject to an extensive overview of the progress achieved from 2022 to 2024. Primary value of ‘Patient First’.
Community Health Services:
Dubai Health remembers considerable health care services in the community, whereby performance indicators improve across the board. Home deliveries for medicine rose by 189% to around 109,000 in 2024, compared to 37,724 in 2022.
Patient transport services:
As part of the efforts to improve the quality of service and improve access to medical care, Dubai Health launched the Patient Transport Service to offer dedicated transport for patients between their homes and care institutions for appaintments and treatments, making safe and covenant access to care. The service is intended to offer patients more comfortable and worthy health care experience, which strengthens the principles of hospitality within the health sector. The service was launched for two years and has seen a strong admission, with the number of beneficiaries that will rise in 2023 to 5,365 in 2024 of 862.
Home care:
The Medical Home Visits Program saw up to 68% increases for three years, with a total of 90,816 visits – from 23,277 in 2022 to 39,114 in 2024. This reflects the dedication of Dubai Health to provide care that is accessible, and center patient patient patient patient. Comfort
Telegedicism:
From 2022 to 2024, Dubai Health supplied 256,350 teleconsultieservesvices, which reflects an increase of 17.7%. The number of services increased from 78,969 in 2022 to 92,930 in 2024, to support the goals of the Dubai digital strategy.
Call center activities:
About 5 million phone calls were professionally managed in three years, which demonstrated high levels of responsive and operational readiness in the Meoting needs of the community of the community.
Re -design the patient trip
The redesign program of Dubai Health’s Patient Journey is designated to follow the patient’s care path from entry into the system to treatment complement, which provides a seamless and coordinated experience in all phases of care.
The initiative focuses on optimizing 45 priority care routes – which cover around 68% of the patient population – emergencies, specialized and prevent care travel.
Developed in direct response to feedback from the community and insights with regard to Healthcare experiences, the Cross-disciplinary efforts and candy data initiative is aimed to strengthen the future readiness of Dubai Health and the common delivering integrated, high-impact services.
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